TASMANIAN NBN COMPLAINTS SOAR UNDER TURNBULL
19 Oct 2017
Telecommunications complaints in Tasmania soared by 38.4% last year according to the annual report of the Telecommunications Ombudsman, released today.
From 2012 to 2016 complaints to the Ombudsman were steady at around 2100-2200 each year. In 2017 they soared to 2964. Of the complaints, 40.2 per cent were about the NBN, 32.3% about landlines and 27.5% about mobile phone services. Residential customers made up 88.9% of complainants, small business 10.7% and not-for-profit agencies 0.4%.
The top complaint issues were customer service (49.4%), billing and payments (38.4%), faults (35.5%), complaint handling (33%) and connection (20.1%).
Federal Lyons MP Brian Mitchell, a member of the federal parliament’s Joint Standing Committee on the NBN, said the report underscored the issues with the troubled rollout of the NBN under the Turnbull Government.
“The Liberals are doing a Dodgy Brothers rollout that needs fixing before it’s even finished, and it is Tasmanian customers who are paying the price.”
Mr Mitchell said the Ombudsman’s report backed up the NBN Committee’s findings, critical of the rollout, that were recently released in a report to the parliament.
“Malcolm Turnbull should stop trying to defend his bungling of this critical infrastructure, listen to the experts and get about fixing the NBN before it’s too late.”
MEDIA CONTACTS: TANYA BROOKS-COOPER 0428 203 826
18 OCTOBER 2017